This great story comes to us from one of our K-3 literacy coaches in the district:
“When my son turned 26 in August he was no longer eligible to be on my insurance (we knew it was coming). But when they dropped him, the insurance company went ahead and dropped ALL of my dependents.”
“I was trying to fill my husband’s insulin and other diabetic medication over the weekend (we can’t fill until he’s down to his last 2 doses) but the pharmacy wouldn’t fill it because the insurance denied the claim. After sitting on hold for 34 minutes, they told us that all my dependents had been dropped in August. I gave him his last dose on Sunday night and was frantic because getting all that worked out would take days; days that we didn’t have to wait.”
“So, Monday morning I called the district and they put me through to Stormy Goeckeritz in Benefits. What an angel. She looked up the account and saw that on their end they had only dropped Andrew. She then took my phone number and said she would call me back when she knew something.”
“I thought she would be calling me back to tell me what I needed to do to get it worked out. She called me back about 45 minutes later and told me that she had worked things out with the insurance, then she had the insurance company call the pharmacy to have my husband’s prescription filled.”
“In my eyes, she saved us from so much pain and frustration. She really deserves a big hug (or at least an acknowledgement) for what she did for us.”
Is there someone you know who deserves to be recognized as the Customer Service Star? Send an email to firstname.lastname@example.org and tell us about your experience.