Who do you typically turn to when you’re in distress? For many students at Carl Sandburg Elementary in West Valley City, they turn to principal secretary Alberta Hertel.

“Alberta Hertel is constantly calm, friendly, kind, and helpful as she greets the Carl Sandburg community in the front office.”

“She always looks for ways to support the staff and listen to concerns all while balancing the budget and filling out a myriad of reports and forms. Students know they can find a gentle and caring adult when they enter the office with a malady.

“Carl Sandburg Elementary School is fortunate beyond words to have Alberta at the heart of the school.”

Is there someone you know who deserves to be recognized as a Customer Service Star? Send an email to customerservice@graniteschools.org and tell us about your experience.