This week’s Customer Service Star comes to us from Ross Pope, one of our diligent school technology specialists. Here’s the scoop:
“There is so much that happens behind the scenes to keep our computers and other hardware working. When equipment breaks, we soon realize how much we rely on it.”
“About a week ago, I had a teacher machine with a non-working mouse and keyboard. When I checked it out, the keyboard, mouse, USB ports, Ethernet, and even the DVD drive would not work. ALL the drivers were missing and I couldn’t fix them or save any of his files.”
“The only way to fix it was to provision the machine, but then his files would be gone because they were on the desktop. The teacher had had problems getting to the server earlier in the year and had been saving everything to the desktop. He was afraid he had lost his files.”
“I sent in a work order on Friday, and Monday morning Blake Hart, our hardware tech for Truman Elementary, came to the school, backed up his files on an external drive, and provisioned the machine. The teacher was back up and running by the end of the day.”
“What a wonderful service he does for our school. He keeps all the hardware fixed and in good working order. All schools should have a great hardware tech like him. I know that when I need something fixed, that it will be done within a few days. He makes my job easier because of everything he does.”
Is there someone you know who deserves to be recognized as a Customer Service Star? Send an email to firstname.lastname@example.org and tell us about your experience.