This week we have a double Customer Service Star to award to two network technicians in the Information Systems Support Center.
“Matt Becherer and Ian Walden are the most highly skilled and capable infrastructure connectivity gurus. The job is all too often dirty and demanding, and requires physical capabilities most of us would never consider doing.”
“Crawling into severely cramped tunnels or ceilings with who knows what awaiting them as they pull one of many thousand cables to the new computer lab or desktop location.”
“No matter how daunting the task is, Matt and Ian will undertake the challenge of terminating all the many cables in the data center for every building by industry standards and with top notch appearance.”
“Every employee in the district is impacted by the work these two fellows do behind the scenes and seldom noticed.”
“Next time you log onto your computer and start your work day, take a moment to thank Matt and Ian for the connection you are using and try to imagine how that ‘blue wire’ got there as you serve the district in your duties.”
Is there someone you know who deserves to be recognized as a Customer Service Star? Send an email to email@example.com and tell us about your experience.