This week’s Customer Service Star goes to a principal secretary whose kindness never fails, even when she is swamped with responsibilities.

“Nicole Smauldon has been very kind and helpful as I was getting settled into my new school as a teacher. She was always kind when I asked her a question, even though she was extremely busy registering our approximately 1,000 students.”

“She was also very kind to the parents that were coming in as well.”

Send an email to customerservice@graniteschools.org and tell us about your experience.