How frustrating is a technology breakdown? How much of a relief is it when someone fixes said problem quickly and painlessly?

Meet media assistant Austin Swan:

“Austin frequently assists the library media specialist in resolving technology work order requests. He does a fantastic job fixing technology problems in the classroom, and he’s very quick about it.”

“He deserves a pat on the back for keeping my electronics running when I ‘break’ them or can’t quite figure out how to install the right software to get a scanner to run.”

Is there someone you know who deserves to be recognized as the Customer Service Star? Send an email to customerservice@graniteschools.org and tell us about your experience.