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Granite School District > Granite News > Employee Link > When all else fails, send in the printer hero

When all else fails, send in the printer hero

November 2015Granite Schools

Customer Service Star

There are problems that take a committee to solve, and then there are problems so complex they take one outstanding person to solve.

“Principal secretaries recently received new computers. Even though they installed all my print drivers back, I could not print to the main office copier. Several people, both school and district employees, looked at the issue and could not solve the problem.”

It was suggested we put in the work order to copiers instead of the network people and Gerald Bell came out. Gerald had to do some research to get the correct drivers back, but he took the time to go the extra mile to see that we received the service we required.”

“His ability to understand and translate our frustration into fixing the problem was incredible. He was kind and friendly to our patrons as they came in the office and would allow me to wait on them as he would wait to get back on my computer.”

Is there someone you know who deserves to be recognized as the Customer Service Star? Send an email to customerservice@graniteschools.org and tell us about your experience.

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© 2021 Granite School District 2500 South State Street Salt Lake City, UT 84115 385-646-5000

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Granite School District prohibits discrimination, harassment (including sexual harassment), or retaliation on the basis of race, color, sex, pregnancy, religion, national origin, marital status, disability, sexual orientation, gender identity or any other legally protected classification in all educational programs, activities, admissions, access, treatment, or employment practices and provides equal access to scouting groups and other designated youth groups. Related inquiries and complaints may be directed to a school administrator or to Charlene Lui, Title IX Coordinator and Director of Educational Equity, (385) 646-7413. You may also contact the Office for Civil Rights, Denver, CO, (303) 844-5695.
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