This week’s Customer Service Star goes to an individual at Rolling Meadows Elementary who never fails to share a bright smile for everyone. “Vitoria Hardcastle is so wonderful! She is always there to answer my questions.” “She is always so upbeat; I’ve never seen her without a smile on her face. I ...
customer service star
Customer Service Star – Extra care
The Granite Education Center is many years removed from its days as a hospital, but that didn’t stop a GTI medical assistant teacher from providing some essential healing and excellent customer service. Here’s the story from assistant custodian Helen Marshall: “Today I cut my hand while opening a ...
Customer Service Star – Behind the scenes
This week’s Customer Service Star comes to us from Ross Pope, one of our diligent school technology specialists. Here’s the scoop: “There is so much that happens behind the scenes to keep our computers and other hardware working. When equipment breaks, we soon realize how much we rely on ...
Customer Service Star – School champion
David Gourley Elementary P.E. specialist Eddie Berrest is an all-around athlete, and an all-around Customer Service Star. “You can hear Eddie’s voice down the hallway; often encouraging students to do better, talking to teachers about their needs, and talking to parents about how things are ...
Monthly Customer Service Star winner announced
The pool of weekly Customer Service Star winners was full of extraordinary people who make a difference in the lives of students, teachers, parents, and employees on a daily basis. Out of that group came our monthly Service Star champ. Howard Driggs Elementary principal secretary Tanya Sargent is ...
Customer Service Star – Reaching out
Eastwood Elementary principal’s secretary Vickie Burrow is determined to help new students and families feel right at home at her school. “When new families come to our school, she takes them on a tour while telling them all about the great things happening here,” said Eastwood principal Naomi ...
Customer Service Star – At the heart of the school
Who do you typically turn to when you’re in distress? For many students at Carl Sandburg Elementary in West Valley City, they turn to principal secretary Alberta Hertel. “Alberta Hertel is constantly calm, friendly, kind, and helpful as she greets the Carl Sandburg community in the front ...
Customer Service Star – Make yourself at home
Have you ever walked inside an office or business and felt like you didn’t belong? Or, conversely, have you ever felt welcomed and appreciated upon entering a new place? The latter effect is one that many individuals at Howard Driggs Elementary have experienced thanks to a certain individual. “We ...
Customer Service Star – Taking the time
During a time when the HR/Benefits office is typically swamped, Benefits secretary Colleen Lynch took the time to ensure that a person at her desk was properly taken care of. Here’s the scoop: “Wow! What a person!” “I went in this week at 8 a.m. and she was very willing to pull off her desk to ...
Customer Service Star – Unsung mentor
The following excerpts were taken from a letter written by a former student to Cottonwood High attendance secretary Betty Kresser. “I wanted to let you know that I have been accepted into the Disney College Program at the Walt Disney World Resort as a custodial cast member. I wanted to thank you ...