Diamond Ridge Elementary head custodian Loni Brandol ensures students, parents and teachers have a great experience when they come to school. This is from one of her colleagues: "She is constantly helping students in the halls, the cafeteria, or on the playground. If something needs to be done and you ask Loni for help, it will be done within 5 ...
service star
Service Star – Responding to concerns with empathy
This week's Customer Service Star goes to Upland Terrace Elementary principal Jennifer Keil-Reed. This is an experience from a parent: "[My son] is a high functioning boy with autism. We are returning to Upland Terrace this year to help him adjust to the students before junior high. I told Mrs. Reed to place him in the best class she felt would ...
Here are two more Service Stars before we close out the school year
Our thanks to everyone who submitted nominations for the Customer Service Star. Here are two final recognitions for the school year: "Jenny Jackson is a secretary at Eisenhower Jr. High School. I work frequently with her because I am the PTSA treasurer. Jenny is always helpful and seems to have the answer to all my questions. She is also the ...
It’s going to be a great day thanks to this custodian
Douglas Orchard Elementary head custodian Robert Goble greets students and staff every day with a cheery hello and the phrase, "It's going to be a great day!" In addition to helping everyone feel welcome at the school, Robert has a track record of going beyond the call of duty. "Last week we had a Wax Museum for the second grade benchmark ...
These electricians were the true stars of the basketball game
Traveling electricians Tony Nelson, Mike Major, Jacob Smith, and Randy Burkinshaw saved the day for students and staff at West Lake Jr. High. Here's the story from a staff member who saw it all: "Today at West Lake Jr. High, in preparation for our student/faculty basketball game, it was discovered that the electrical switch to raise the side ...
Service Star: Siri is no match for this secretary
“When looking for help or directions, Tawni Brown is the individual you hope to find. She is the administrative secretary at Valley Crest Elementary, and a friendly, welcoming face when you enter the main office.” “She greets with a smile those who enter, and is more than willing to ensure you have all the information you need to accomplish the ...
Customer Service Star – Lost and found
This week’s Customer Service Star goes to an individual who takes time to ensure everyone is taken care of, even those who are not her direct responsibility. “Claudia Edvalson is our first on the front lines at Hunter High School. She receives all the emergency calls and all the wrong numbers.” “She receives all the lost dogs and kids; ...
Customer Service Star – Taking the time
During a time when the HR/Benefits office is typically swamped, Benefits secretary Colleen Lynch took the time to ensure that a person at her desk was properly taken care of. Here’s the scoop: “Wow! What a person!” “I went in this week at 8 a.m. and she was very willing to pull off her desk to help me. She was very patient when I did not have my ...